Verify Optional Services Available With Your Selected Service Platform

In addition to selecting the basic platform, investigate what additional services may be used to further customize the structure of your conference call. As an example, if you have selected a reserved service type with operator involvement, verify that the operator will perform a roll call for you at the beginning of the meeting. Inquire as to whether you can have a project number, client matter number or department number related to your call on the invoice. Also make sure you understand how to reach an operator during the conference, should you require assistance.

Should reservationless services be a better fit for your situation, check into what service prompts may be activated by the host or the participants. As an example, does the host have the ability to mute the entire conference for a time, allowing for a lecture style of meeting to occur? Does the host have the ability to dial out and bring a party into the conference? Does the service have recording capability? Can you obtain a CD or tape of the recorded meeting?

Approach each provider you query with a list of service options that you consider essential to the success of your conference calls. As you identify providers that do offer the options you need, verify whether or not there is an additional charge associated with each option. While most audio conference providers offer many optional services at no charge, do not assume that because one provider offers operator assistance during the call at no charge that all providers do likewise.