Quill has a virtual catalogue and shopping cart that you can utilize to make your office supply purchase online. You can also call their toll free order line, fax in your order, or even fill out an order form and mail it directly to the Quill company.
Payment Methods
Quill offers several payment options. If your company, or you, have good credit you can open a business credit account and charge your purchases. If you utilize this payment option then you can place your orders without a prepayment. You will then receive an invoice after your order has shipped. If you don’t want to open a business account you can pay via credit card, money order, or a check.
Leasing
Leasing is another option that Quill offers on items that are priced over $1,000 through Quill's Leasing Group. The lease rate will depend on the value of the item, shipping charges, applicable sales taxes, and service charges. To lease an item you may be required to put down a 10% security deposit as well a pay the first and last month payments for the leased item. For more information on leasing options you can contact Quill.
Return Policy and Customer Service
Quill is great in regards to their dedication to customer service. If you receive a product that is defective or if it is not what you wanted, you simply have to call their 1-800 number and tell them about the problem. If they want the product returned they will send you a prepaid UPS label to return the item, or they may just tell you to keep the defective or wrong item instead of sending it back, and they will just send you the correct item or a replacement item.
Special Offers
Quill also has monthly sales and promotional offers. Free gifts are earned based on the amount of money that you spend on an order and they can range any where from an attaché case to a free TV or personal organizer. Free samples can also be order on new products and highlighted items.
Sale items often give you an addition 10-20% off Quill’s already low prices and can really help during high volume seasons such as tax season for CPA offices where large amounts of calculator roll paper is needed. Quill has profession specific catalogues that have sales and products selected that meet the supply needs of your general office needs as well as your professional office supply needs, such as forms, filing items, etc.