Speak clearly, but do not
over-enunciate or exaggerate words.
Unless you are specifically
asked to do so, do not raise your voice. Speak in a normal tone: Do Not
Shout.
If you are writing a message
for someone who is deaf or hard of hearing, don’t talk, since the person
cannot read your note and lips at the same time.
If you do not understand
something that is said, ask the person to repeat it or write it down. The
goal is communication. Do not pretend to understand if you do not.
Remember, Some Disabilities Are Not Visible
People with
arthritis, seizure disorders, heart problems, etc., who appear “normal” are in
fact disabled under the ADA and may be traveling with a service animal to
assist them to fetch/carry items, alert them to sounds, guide them, etc.