Like Quill, Viking offers free shipping on order, however, unlike Quill to qualify for free shipping you only have to order $25 worth of merchandise. If your order is under $25 then the shipping fee is only $3.29. Also unlike Quill, Viking assesses a nominal processing and handling fee of $1.48 on all orders that exceed $25.
In addition to low shipping and handling fees, Viking also offers super fast delivery times. In 24 large cities such as Atlanta, Baltimore, Charlotte, Chicago, Cincinnati, Dallas, Denver, Los Angeles, Miami, Minneapolis, San Francisco, and Seattle, Viking can get your order to you the same day that you order it if your order is placed by 10:00 a.m.
Ordering Options
You can place your orders in several ways. You can order online by browsing through their online catalogue, placing items in your virtual shopping cart, and submitting your order. You can also call their order line at 1-800-421-1222, or fax your order to 1-800-762-7329. Your last option is to fill out an order form and mail it to Viking.
Payment Options
Like Quill, Viking offers a credit account to its customers that have good credit. If you open a Viking credit account you will have 30 interest free days before you will need to pay for your purchases. If you don’t want to open a Viking credit account then you can pay via credit card, check, or money order.
Return Policy and Customer Service
Viking offers several product guarantees. First every item is backed by a 30-Day, No-Risk, Free-Trial offer. If you are not satisfied for any reason you can return the item for a refund or credit to your account. If an item arrives at your location damaged Viking will correct the problem without a lot of red tape like other companies often make you go through before a damaged product is replaced or your money is refunded. If an item that you ordered through Viking breaks or doesn’t work the way you thought it would, you have an entire year to return it. To initiate a product return you can return the item with a written note about what is wrong and a copy of the original invoice and the situation will be corrected. Make sure to specify whether you want a refund or if you just want the product replaced. If you have any questions about Viking's return policies you can always call them for more information and instructions.