In terms of general efficiency, the billing function should be streamlined and secure. There should be sufficient internal controls to ensure that all sales orders or jobs are billed as soon as possible after the sale or completion of the work.
Reduce the periods between sales orders and deliveries, or between work requests and the start of work.
Reduce the period between deliveries and billing – invoice immediately upon shipment or completion of the work, if possible.
Credit terms granted to customers may be an important part of a business’s sales and marketing strategy, and in this case it is normal to carry a balance in accounts receivable. But it is an area that needs to be closely monitored and managed.
Select customers carefully – develop, implement and follow through on a credit policy. Evaluate prospective customers and their ability to pay. Get credit references.
Integrate the credit management system with other systems, such as purchases, inventory, production, delivery, and cash management.
Review the means, conditions and terms of payment – use direct deposit, electronic payment options, offer cash discounts for prompt payment or renegotiate payment terms.
Monitor compliance with prompt payment discount periods.
Communicate with customers in advance of the due date on their invoices.
Incorporate salespersons into the collection process by tying commissions to collections.
Consider factoring accounts receivable – selling receivables at a discount to improve cash flow.